In Giarte’s independent Outsourcing Performance survey, clients assess their IT service providers. Ever since 2010 Solvinity scores in the top segment on customer satisfaction in this research.
In this year’s Outsourcing Performance benchmark we received an ample sufficient score for our service, but a declining ‘trust score’ gives us a spot in the middle of our peer group. Last year was one of our most ambitious years ever. We expanded our service portfolio and started a whopping 7 complex migration projects. Combined with a very competitive labour market, we did not always manage to deliver the level of service we wish to. Nevertheless 35 of our 37 participating clients would recommend Solvinity as the 'go to' IT Outsourcing company.
The results of the Outsourcing Performance research are publicly available and are presented in the Giarte Outsourcing Performance Yearbook 2018. Want to read the full report? Fill in the form below, and receive the yearbook for free (in Dutch only).