In 2016 IT supplier Solvinity completed the acquisition of healthcare insurer ONVZ's IT environment. The agreement also encompassed six employees who were previously employed at ONVZ's datacenter. The insurer in Houten continues to manage its applications. In this project, Solvinity works together with Axians, ensuring that the client is provided with a total solution, from local facilities to a central IT infrastructure.
The decision to outsource the IT infrastructure to a specialized external party such as Solvinity, arose from the increasingly strict requirements on availability, flexibility and security. “It's becoming harder to meet these requirements for a relatively small business that handles such sensitive data,” says Jolanda Stevens, IT Manager at ONVZ. Following an extensive process in which an RFI and RFP were drawn up, ONVZ found their strategic IT partner in Solvinity. "We were on the same page from the get-go and our trust in their expertise skyrocketed."
Personal data of insured parties demands the best possible protection
“As an insurer, we must comply with strict financial legislation and are faced with a host of regulatory agencies. For this reason, we were looking for an entity that scored well in the areas of privacy and security, that could produce the certification relevant to the industry and that was prepared to sign an agreement which, for instance, would prevent data from leaving the EMEA zone of countries or from being demanded by foreign intelligence services,” Stevens explains. She agreed a term of three years with Solvinity. In addition, Axians is responsible for managing the network, and Solvinity will perform hardware/storage management.
Stevens continues: “For years, we had our own in-house datacenter and we built our systems ourselves, too. It became increasingly difficult however, to follow technological developments, meet the demands placed on hardware and infrastructure, and invest in these areas. You could say the same about the task of keeping people's knowledge up to date and staffing the business in a 24/7 environment. Size also played a part, in particular because of the costs it all entails. We then decided to look for a partner who could do these things better than we could.”
ONVZ will monitor progress
The agreement changed ONVZ from an organisation in the driver's seat, where its IT was concerned, to an organization in the director’s chair. “If, for instance, you agree an SLA with response times, then it has to be clear how this will be measured and what is and is not acceptable. Implementing that type of governance was new to us, as well as staying in contact with Solvinity's account manager. That is why we regularly examine our plans for the future together, how Solvinity can contribute, and how we will challenge each other in that regard.”
An interesting aspect of this project was the transition from six infrastructure managers from ONVZ to Solvinity. “Solvinity is growing and looking for just the kind of technological expertise that was becoming redundant to us,” Stevens explains. “That made the math easy. Solvinity gained six IT managers who know how to serve clients such as ONVZ, and we have the assurance that our partner has some of our knowledge at its disposal.”
Frank van den Belt, Solvinity's CEO, adds: “We are excited that ONVZ chose Solvinity and that they are trusted us to manage their IT facilities together with them. Also, the inclusion of ONVZ's staff in our growing organisation has provided us with an additional influx of expertise and experience. We are very pleased with the collaboration with ONVZ as a client, and with our new employees as colleagues.”
Check the ONVZ testimonial video here: