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The road to future-proof digital service provision for municipalities

The government has set out lofty ambitions: “Government communication that currently goes through physical channels should be possible digitally in the future: safely, fast and inexpensive.” If only things were that simple! How does a municipality decide where to begin, and how does it ensure that the limited resources are invested in solutions that really are future-proof?

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Blog

The importance of ICT management for the digital municipality

In 2018, we’re right in the middle of the fourth industrial revolution. As a result, computerisation is increasingly becoming a strategic tool for a municipality and at the same time automation is a prerequisite, but also increasingly resembles a utility. This requires setting up a management organisation that connects demand (from the business) and supply (ICT services). What’s needed for this?

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Blog

Outsourcing affects people

Municipalities that outsource their ICT face major changes within their organisation. A well-guided change is usually an improvement, but a change that does not pay sufficient consideration to the people is not a great start to an ambitious cooperation. How to make sure this transition runs as smoothly as possible?

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Solvinity

Multisourcing Service Integration: from SPOC to SPOSA

Service Integration And Management, in the optima forma of a SPOC (a Single Point Of Contact) if we are referring to IT. It may sound ideal, but this is not the whole story because, as is often the case in IT, things are rarely as easy in practice as they sound in theory.

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Solvinity

This is how a digital municipality maintains control of ICT

Digitisation presents municipalities with a challenge. New technologies offer attractive new possibilities but also require knowledge and experience that existing teams are often unable to provide. More and more municipalities consider outsourcing IT activities to external specialists. But how can you deliver the service that is expected of you when you are no longer in control of everything?

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Solvinity

Stop wasting your time on IT providers

What insight do IT managers need to optimally support the business? By ‘optimally' I mean that IT supports the value proposition of the organisation with as little time and money wasted as possible. In doing so, IT aims to keep both the 'factory' running, as well as supporting new business initiatives.

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Blog

The digital municipality: ICT outsourcing as accelerator

Digitisation, even municipalities can not escape it. It is required to better serve citizens and entrepreneurs. But ICT is so specialized nowadays that municipalities find it hard to keep up. Outsourcing then becomes a realistic option. How do you make the decision to outsource your IT and how do you stay in control?

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Blog

Service Integration

IT developments have sped up so fast that its applications go mainstream before they even had time to fully develop. Time to bring them all together. We call that: Service Integration. Interested?

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