AMSTERDAM, 3 July 2017 – Cloud specialist and managed hosting provider Solvinity, has once again attained higher satisfaction scores in the annual Giarte Outsourcing Performance benchmark survey. The company received resounding scores for confidence in the provision of service within the three categories in which Solvinity was evaluated: for Infrastructure Management (8.4), End User Management (8.0) and Application Management (7.8).
The company scored particularly well in Infrastructure Management, with exceptionally high ratings for Infrastructure Information (9.5) and Cloud Connectivity (9.0). Within End User Management, Solvinity does well in Federated Access (8.7) and Business Application Provisioning (8.5). In both areas, Solvinity scored half a point higher than last year.
Application Management is a new category for Solvinity, but it immediately obtained excellent points with a 7.8. Testing appears to be a particularly strong point (9.0) for Solvinity, but it also scored higher than 8 for the transformation and rationalisation of business applications and the implementation of enterprise systems (within as well as outside of the cloud).
Once again Solvinity earned a high Giarte Trust Score (GTS) of 76, where, in particular, the company's reliability was valued (81). When customers were asked whether they would recommend Solvinity, responses were 97% positive. These scores are all the more remarkable considering the fact that Solvinity participated in the Application Management category for the first time and was also evaluated by 36 customers. No less than 9 customers present themselves as "super fans" who would “absolutely” recommend Solvinity.
Hans van den Broek, Commercial Director at Solvinity: “First of all, I am incredibly proud of these results. Everyone at Solvinity works very hard every day in order to realise this result. But customer satisfaction is not a goal in itself. It is a result of reliability, expertise and the way in which you deal with your customer.” The latter has a lot to do with empathy, says Van den Broek. Remarkably, the participants in the Giarte study score over the full range about ten points lower on Empathy than on other qualities such as Reliability and Competency. “We also score a meagre 7. That means that customers expect that we understand even better what is going on in their situation and what is happening with the customer's client. Since I am responsible for customer relations, I see it as my job to ensure that we will do that even better.”
Frank van den Belt, CEO at Solvinity: “I am very happy that the hard work and the energy that our people put into our customers is rewarded in this way. Satisfaction is clearly contagious. We are growing faster than in the past. There is a clear relationship between satisfied customers and success. Our challenge now especially is to ensure that with the influx of new customers, existing customers also continue to get the attention that is necessary to maintain our provision of service and to show once again a higher score next year.”
The key results from the 2017 Giarte Outsourcing Performance benchmark study can be viewed at https://www.solvinity.com/news-media/downloads/giarte-2017, There, you can also order a physical copy of the full report.